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ZIVOLL TERMS AND CONDITIONS

Terms and Conditions

Last updated: September 2026

1. General Overview 
By visiting our website and purchasing products from Zivoll Pet Store, you agree to be bound by these Terms and Conditions. Please review them carefully before completing any order.

2. Product Availability and Backorder Policy 
We work continuously to ensure popular items remain fully stocked and ready for immediate dispatch. However, due to high demand:

  • If an item runs out of stock after your order is placed, we reserve a standard processing and restocking buffer of up to 21 business days while our next incoming batch clears transit and inspection.
  • We actively track our supply pipeline to minimize disruptions and will keep you updated on tracking progress as soon as the replenishment arrives.

3. 7-Day Faulty Product Return & Exchange Guarantee 
We stand behind the operational quality of our pet grooming tools. If your unit arrives defective or experiences mechanical failure within the first 7 days of delivery:

  • Zero-Cost Replacement: You are eligible for a free product exchange with no additional shipping or restocking fees.
  • Proof Requirement: To initiate a claim, customers must submit clear, sufficient evidence (such as a short video demonstrating the defect alongside photos of the device and original packaging) to our customer support channel.
  • Exclusions: This policy strictly covers manufacturer defects (e.g., non-functioning steam mechanism, electrical faults, or damaged internal components upon arrival). It does not apply to damage resulting from drops, water submersion beyond intended port limits, pet chewing, or regular cosmetic wear.

4. Orders and Pricing

  • All orders placed through the website are subject to acceptance and verification.
  • We reserve the right to decline or cancel an order if technical errors occur regarding pricing, stock indicators, or billing details, in which case a prompt notification and refund/adjustment will be issued.

5. Limitation of Liability
Our pet grooming products are designed for safe household grooming. Customers are responsible for supervising pets during use and following standard product instructions (such as using clean water and gentle brushing pressure). We are not liable for incidental damage resulting from misuse or improper handling.

6. Contact Us
For claims regarding faulty units within the 7-day window or inquiries regarding an order in the 21-day restock cycle, please contact our support team via our official website contact form with your order number and relevant documentation.